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IPA Research Team Biographies

Dr. Peter Humphreys is Executive Director: Research at the Irish national Institute of Public Administration (IPA) based in Dublin.The IPA's Research Division is the only dedicated public management research resource in Ireland. The Division undertakes applied research and consultancy studies for national and international agencies to support public service modernisation and to encourage best practice. Dr. Humphreys is a graduate of the University of Liverpool and holds a Master's Degree in Contemporary European Studies from the University of Reading and a Doctorate from University College London. He is an Executive Board member of the Social Research Association, a Fellow of the Royal Statistical Society and a full Member of the Market Research Society. He has nearly 30 years' professional research and management experience at local, regional, national and international levels both in Ireland and the UK. Between 1989 and 1997, he was National Director of Research and Statistics at the Equal Opportunities Commission in Britain. Since returning to Ireland in 1997, he has authored or co-authored a number of major relevant studies including:

  • The Fifth Irish Presidency of the European Union: Some Management Lessons;
  • Improving Public Service Delivery in Ireland;
  • Improving Public Services in Ireland: A Case-Study Approach;
  • Key Human Resource Management Issues in the Irish Public Service;
  • Flexible and Innovative Working Arrangements in the Irish Public Service;
  • Gender Equality in the Civil Service;
  • Balancing Work and Family Life;
  • A Quality Customer Service (QCS) Mark for the Irish Public Service;
  • A New Change Agenda for the Irish Public Service;
  • Career Progression in the Irish Civil Service;
  • The Career Progression of People with Disabilities in the Irish Civil Service;
  • Effective Consultation with the External Customer;
  • Developing an Effective Internal Customer Service Ethos;
  • Family-Friendly Working Arrangements in Ireland;
  • E-government and the Decentralisation of Service Delivery;
  • Changing Local Government: A Review of Local Government Modernisation;
  • The Corporate Governance of Agencies;
  • Off the Treadmill: Achieving Work/Life Balance.

Some of these studies are available on the Discussion Papers page. He is a member of the Quality Customer Service Working Group and Research Sub-Group, the Committee for Public Management Research, the European Academy of Management and the Excellence Ireland Quality Association. He is also a member of the Steering Group for the National Action Plan Against Racism and is the Irish National Expert to the United Nations Commission for Social Development.